Effective Date: December 5, 2018
Tokay Air (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, and share your information when you visit our website and engage with our services. It also explains your rights and choices regarding your information.
1. Information We Collect
Personal Information
We may collect the following personal information from you:
- Contact Information: Name, email address, phone number, and mailing address.
- Account Information: Username, password, and profile details.
- Payment Information: Credit card details and billing address.
- Communication Preferences: Your preferences for receiving communications from us.
- Usage Data: Information about how you use our website and services, including your IP address, browser type, and pages visited.
- Location Information: Your location, if you enable location services on your device.
Children's Privacy
Our services are not directed to individuals under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information.
2. How We Use Your Information
We use your personal information for the following purposes:
- To Provide and Improve Our Services: We use your information to deliver, maintain, and enhance our services.
- To Communicate with You: We may send you updates, newsletters, and promotional materials that you have opted in to receive.
- To Process Payments: We use your payment information to process transactions securely.
- To Respond to Inquiries: We use your contact information to respond to your inquiries and provide customer support.
- To Personalize Your Experience: We use your preferences and usage data to tailor our services to your interests.
To Comply with Legal Obligations: We may use your information to comply with applicable laws, regulations, and legal requests.
3. How We Share Your Information
- Service Providers: We may share your personal information with third-party service providers who perform functions on our behalf, such as payment processing, data analysis, and marketing services. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
- Business Partners: We do not share, sell, or rent your consent or personal information to third parties for their marketing purposes. Any information shared with business partners is done so only with your explicit consent and for purposes you have agreed to.
- Affiliates: We may share information with our affiliates to support business operations, provided they adhere to this Privacy Policy’s standards.
- Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
4. Your Rights and Choices
Opt-In and Opt-Out Options
- Opt-In: By providing your contact information, you opt-in to receive communications from us.
- Opt-Out: You can opt-out of marketing communications at any time by following the unsubscribe instructions provided in our emails or by contacting us directly.
Access and Correction
You have the right to access and update your personal information. You can do so by logging into your account or contacting us directly.
Data Portability and Deletion
You have the right to request a copy of your personal information and to request its deletion. We will comply with your request unless we are legally required to retain certain information.
5. Security Measures
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, and destruction. These measures include encryption, secure servers, and access controls.
6. Privacy Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of any material changes through our website or by email.
7. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Email: info@tokayair.com
Mailing Address: 420 W Pine St. Ste 11 Lodi, CA 95240
Phone: (209) 257-3156
8. Additional Disclosures
CTIA Compliance
- Calls-to-Action: Our calls-to-action are clear and conspicuous, providing details about the messaging programs, including program descriptions, telephone numbers, organization identity, opt-in details, and privacy policies.
- Privacy Policy Accessibility: Our privacy policy is easily accessible on our homepage and on any pages where personal information is collected.
AT&T Code of Conduct
- Affiliate Marketing: We do not engage in affiliate marketing programs that involve the sharing of collected information with third parties.
- Lead Generation: We do not conduct lead generation campaigns that share collected information with third parties.
T-Mobile Code of Conduct
- Consent Handling: We do not share, sell, or rent consumer consent. All consents are obtained directly from users for Tokay Air’s use only.
Opt-In List Creation
We create and vet our own opt-in lists, ensuring they are not rented, sold, or shared from third parties.
