The tech arrived within 30 minutes of my call and was very courteous and thorough. He explained everything clearly and got the job done in good time. He let me know that an appointment would be made for next week to check and make sure it’s working properly. Thankful my mom had the foresight to purchase the parts & labor 10-year warranty. The unit is 3 years old and everything was completely covered, she wasn’t charged anything! Thank you for getting this taken care of so quickly!